51, Report:
#385615
Posted Date:
Oct 28 2008
Gateway Inc. Gateway Computers are Terrible: Irvine California
I purchased a Gateway laptop computer during the summer of 06 from Best Buy, and it functioned adequately for about seven months. Then, somehow the adaptor became rusted and I had to buy a new adaptor because Gateway refused to send me a replacement. I could not send my computer in ...
Entity
Categories: Computer Service & Repair
52, Report:
#380580
Posted Date:
Oct 13 2008
Gateway They need to be stopped ! North Sioux City South Dakota
Purchased one gateway computer through HSN on 2/08/08 for $1431.90 . It was late June before I had the need to place a disc into the disc drive. Entered disc, did my business and disc would not eject. called Gateway Support who ran me through some paces and determined I would hav...
Entity
Categories: Computer Manufaturers
53, Report:
#379735
Posted Date:
Oct 09 2008
Gateway Inc Gateway Customer Service STINKS! N Sioux City South Dakota
I have a Gateway NX570S laptop which has a power connection failure. New ac adapter cords DO NOT fix the problem. The power connection port is failing internally (like it needs to be resoldered). Gateway can't figure out how to send an EMPTY SHIPPING BOX to my post office box so ...
Entity
Categories: Computer Manufactures
54, Report:
#374985
Posted Date:
Sep 22 2008
Prism Pointe Technologies PPT will not pay service techs for work done Fairburn Georgia
PPT has gave me the runaround for all most a year now we have went out on 9 calls for them to fix Gateway computers. Gateway now MPC contracted them to do the repairs but PPT will now not pay us for the work we have compleated and thay will now not even call me back beware if you ar...
Entity
Categories: Computer Service & Repair
55, Report:
#369136
Posted Date:
Sep 03 2008
Gateway Computers computer was defective upon delvery, 9 months later computer completely died Irvine California
TO whom this may concern,
Iam wrtiting to you as my last resort, Iam very upset withmy purchase of my gateway Notbook model nx100x.
It was purchased 11/1/2007. From the very beginning i should have returned i have nothing but problems with it.
Iam a college stident so i had ...
Entity
Categories: Computer Manufactures
56, Report:
#361864
Posted Date:
Aug 12 2008
Gateway Computers Sent items not ordered. Refused to take illegal charges off credit card because it is Gateway policy. Irvine California
I ordered a computer from Gateway by using their website. The first thing to arrive was a 6 outlet surge protector which I had not ordered. I telephoned Gateway customer service and they agreed that someone at Gateway had signed me up for one of their high profit protection packag...
Entity
Categories: Computer Dealers
57, Report:
#361807
Posted Date:
Aug 12 2008
Gateway Computers Gateway is a scam! Magna Utah
Last February I had purchased a lap top from Gateway computers. In May, my laptop stopped charging so i called the number on the back of my lap top which also happened to be long distance. i spent several minutes talking to the people at the customer service department. they told me...
Entity
Categories: Computer Manufactures
58, Report:
#355043
Posted Date:
Jul 24 2008
Gateway Computers Will honor warranty and repair or replace my computer Irvine, California
I bought a Gateway computer model GM5632E at Best Buy in New York back in January 2008. I noticed immediatly that the computer re-booted itself randomly for no apparent reason. Being busy, I missed the 7 day window to return it to the store. I then contacted Gateway directly, and...
Entity
Categories: Computer Manufaturers
59, Report:
#341175
Posted Date:
Jun 25 2008
Gateway Computers Warning do not buy a gateway product if you may need customer support Internet
I bought a $2200 laptop from Gateway and needed a new hard drive as the one it came with was too small. I then bought new hard dive but needed my operating systems disk copy. I called Gateway Arizona #800 customer support on jun 3 and was told they would send my copy for free in 3...
Entity
Categories: Computer Manufactures
60, Report:
#340059
Posted Date:
Jun 13 2008
Gateway Computers Customer pays when refuses to commit fraud for Gateway Irving Texas
On or about 3/27/2008 I purchased a laptop computer from Gateway phone sales department after a lengthy conversation and chat session with the salesman.
On 04/01/2008 I received the package by UPS. I immediately expressed my concerns over the damage to the exterior of the box to t...
Entity
Categories: Computer Fraud
61, Report:
#336930
Posted Date:
Jun 04 2008
Gateway Computers CS Agent Steve Badge #GWEM5064 WORST CUSTOMER SERVICE EVER THEY DO NOT CARE ABOUT THEIR CUSTOMERS Sioux City South Dakota
I called customer svc because my power cord for my laptop stopped working and my battery doesn't hold a charge for more then 30-40 minutes. My $1000.00 computer is only a year old. I spoke with Steve, Badge # GWEM5064, he was so beligerent, rude and condescending and told me that I...
Entity
Categories: Computer Dealers
62, Report:
#328550
Posted Date:
Apr 24 2008
Gateway Inc. Fabricated stories and excuses are the foundation of very poor customer/technical support. Faulty product. Ivine California
Gateway Inc.
7565 Irvine Center Dr.
Irvine CA 92618
Attn; Consumer Complaints
RE; Serial number 0036485351
RE; Serial number 1100250050
RE; Serial number 1102184417
Dear Gateway,
The release of this letter is long over due. It will contain brief descriptions of issues...
Entity
Categories: Computer Manufaturers
63, Report:
#323023
Posted Date:
Apr 18 2008
Gateway Computers ,gateway.com - And Future Shop Canada Purchased Gateway computer on-line vis Future Shop. Experienced problems within the warentee period. Contacted Future Shop who sent me to Gateway who does not have a toll-free number for customers who did not purchase directly from Gateway Rothesay New Brunswick
Within 90 days of purchasing a Gateway desktop computer (on-line via Future Shop), I experienced system operating problems. This was within the warrantee period, so I called Future Shop only to be redirected to Gateway. Called Gateway Customer Service, to learn that since I did no...
Entity
Categories: Computer Service & Repair
64, Report:
#325885
Posted Date:
Apr 14 2008
Gateway Computers - Wade E., Manager, Consumer Escalations Will Not Exchange Fire Hazard Laptop Battery Which They Have Voluntarily Recalled Internet
I called to report on a laptop battery which was seriously overheating which I found on their own website that they had voluntarily recalled in May 2007. I spoke to their customer support agent who asked me for the serial number. I told her that there was no serial number on the bot...
Entity
Categories: Computer Manufaturers
65, Report:
#325764
Posted Date:
Apr 13 2008
Gateway Computers Best Buy/Worst Service Niles Illinois
Kathleen Weimar
Office of the Attorney General
100 W Randolph St
Chicago, IL 60601
Ms. Weimar,
These ongoing negotiations with Gateway are redundant and are bordering on ridiculous. How many times do I have to address the same issues that have been pres...
Entity
Categories: Corrupt Companies
66, Report:
#321444
Posted Date:
Mar 27 2008
Gateway Computers (notebook) Frustration Personified-- Nil, nada for customer service at Gateway Computers! Internet
Worst handling of a problem in sixty years as a consumer! Beligerent and arrogant tech supporter. Leaving me perplexed as to where to turn next.
All that's left to do is report to y'all and the Attorney General's Office and collect my loses,move on and bad talk Gateway to anyone...
Entity
Categories: Computer Manufaturers
67, Report:
#311407
Posted Date:
Feb 23 2008
Gateway Computers Poor Customer Service Cheap Product Faulty Inferior Rip Off Irvine, California
A few weeks ago I purchased a Gateway Computer Model M 6750. The computer has a known defect that Gateway is giving me a difficult time resolving. The problem is with the cheap and inferior network card they used to save money in building their computer. The computer can not conn...
Entity
Categories: Computer Dealers
68, Report:
#294093
Posted Date:
Feb 23 2008
Gateway Computer repair No. Sioux City South Dakota
I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie,ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service ...
Entity
Categories: Computer Service & Repair
69, Report:
#302250
Posted Date:
Feb 01 2008
Gateway Computers Worst customer service, will not replace lemons. South Dakota Internet
This is a warning. I have a computer that crashed 3 weeks out of the box. It has now been 2 years. It has crashed 6 times. I have spent days on the phone with them. One call lasting 8 hours. I have been lied too, saying that my case has been transferred and I will be contacted ...
Entity
Categories: Computer Manufaturers
70, Report:
#303039
Posted Date:
Jan 24 2008
Gateway Computers - Gateway - Gateway 2000 Defective Product Poor Diagnostic Bad Repair and finally a dail tone Internet
I purchased a refurbished computer from Tigerdirect.com who I've always had a good relationship with. The computer was a refurbished gateway computer. After a day or two the computer developed problems. The mouse refused to work, and the system shut itself down when you removed a...
Entity
Categories: Computer Service & Repair
71, Report:
#286250
Posted Date:
Nov 23 2007
Gateway - Gateway Computers the most unreliable system I have ever owned. Irvine California
I bought a Gateway laptop in October 2006. By February, 2007, I had to send it for repair. My gateway has been in for repair three times in less than one year for the same problem. I have been pleaded with gateway to either give me a refund or another system but they refused. I even...
Entity
Categories: Computer Manufaturers
72, Report:
#280554
Posted Date:
Oct 24 2007
Gateway Computers Gateway will not cancel a backorder do not buy a computer from them Irvine California
I ordered a computer from Gateway Computers on September 18, 2007. I did this through their online chat on their website. On October 5, I was sent an email saying that the computer was backordered. Their second estimated arrival date was October 26, 2007. I checked their online ...
Entity
Categories: On-Line Business
73, Report:
#274211
Posted Date:
Oct 16 2007
Gateway Computers, Gateway will not back their lemon products and customer service was severely rude Manassas Virginia
I purchased a Gateway computer from Best Buy. Within 2 years the computer is done and this is after 3 visits from geek squad. After contacting Gateway their customer service suggested that I check the site for specials going on to purchase a new one. When I asked if they were goi...
Entity
Categories: Computer Manufaturers
74, Report:
#264640
Posted Date:
Aug 01 2007
Gateway Computers ripoff Ericka + Guerin Gateway Laptop rude poor customer service Irvine california
Let me just begin by stating that; my wife bought me a laptop for my birthday last year. A week before she presented me with a new Gateway MX6544 laptop, she hinted around by asking me what I thought about gateway computers. My immediate reacion was: I used to be a computer technici...
Entity
Categories: Computer Manufaturers
75, Report:
#264378
Posted Date:
Jul 31 2007
Gateway & E-Machines Computers Gateway 7510GX Notebook PC Is Junk, Bad Motherboard, Barely Used It, Gateway Refused To Fix It W/O Cost Irvine California
I spoke with Gateway Reps Cassie, Badge GWEL5539, and, Philip, Badge GWEL8218. Neither cared that the Gateway Notebook Model # 7510GX that I bought 1 1/2 years ago from a shady distributor of theirs, TigerDirect, failed miserably after light use (approx. 500 hrs). They both offere...
Entity
Categories: Computer Manufaturers